LOOP MOBILE APPLICATION - PRIVACY POLICY

Last Updated: 23.08.2023

This “Privacy Policy” describes the privacy practices of LOOP USA LLC (“Loop”, “Company”“we”, or “us”) Loop Deposit (“App”) and website located at https://exploreloop.com (“Site”) More information about Loopand our global subsidiaries can be found at https://exploreloop.com/.

This Privacy Policy describes how we collect, use, disclose, and otherwise process personal information in connection with the App and explains the rights and choices available to individuals with respect to their information. We do not use any personal information we collect from you outside the App. This Privacy Policy is subject to the Terms and Conditions: https://loopmobileapp.com/en-US/privacy-policy/ that govern the Loop services and applies regardless of the means used to access or provide information in connection with the Loop services.

Individuals who are California residents should be sure to read the important information provided below in Notice to Californian residents – your California privacy rights.

Personal Information We Collect
Changes to your Personal Information
Cookies and Similar Technologies
How We Use Your Personal Information
How We Share your Personal Information
Your Choices
Security
Children
Other Important Privacy Information
Changes to this Privacy Policy
Contact Us

1. Personal Information We Collect

We collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“personal information”). In addition, we may collect data that is not identifiable to you or otherwise associated with you, such as aggregated data, and is not personal information. To the extent this data is stored or associated with personal information, it will be treated as personal information; otherwise, the data is not subject to this Privacy Policy.

Category	Details	Purposes for Which Such Information Was Collected in the Preceding 12 Months or Will be Used	Categories of Sources From Which Personal Information Has Been Collected in the Preceding 12 Months or will be Collected	Categories of Third Parties With Whom we Share or Sell Personal Information
Identifiers such as a name, email address or other similar identifiers.	When you register and create an account, we collect your name, email address, password and ZIP code you use to create an account with us.	We collect this information to administer the services.	Directly from you.	We only share personal information with MailChimp in a manner consistent with this Privacy Policy.
Deposit handling via withdrawal requests.	You must enter the preferred withdrawal method and its details to receive your deposits back.	To initiate the payout via the selected withdrawal process.	Directly from you.	We only share personal information with our trusted service providers and partners in a manner consistent with this Privacy Policy.
Geolocation	When you enable location services, we may log your location, when the App is used.	To provide assistance for you to find a Loop collection bin nearby as a bin map with navigation.	Directly from you.	We do not share this information

2. Changes to your Personal Information

It is important that the personal information we hold about you is accurate and current. Please let us know if your personal information changes during your relationship with us by updating your account or contacting our customer service indicated below.

3. Cookies and Similar Technologies

What are cookies?

We may collect information using “cookies” or similar technologies (altogether, “Cookies”). Cookies are small data files stored on the mobile device. We may use both session Cookies (which expire once you close the App) and persistent Cookies (which stay on your mobile device until you delete them) to provide you with a more personal and interactive experience on our App.

We use two broad categories of Cookies: (1) first party Cookies, served directly by us to your mobile device, which we use to recognize your mobile device when it revisits our App; and (2) third party Cookies, which are served by service providers on our App.

Cookies we use

We may automatically log information about you and your mobile device when you access our App. For example, we may log your mobile device operating system name and version, manufacturer and model.

If you enable location sharing, we may log your location, when the App is used to provide assistance for you to find a Loop collection bin nearby as a bin map with navigation.

Our App uses the following types of Cookies for the purposes set out below:

Type of cookie: Local Storage

Purpose: This technology allows our App to remember choices you make when you use our App. The purpose of this is to provide you with a more personal experience and to avoid you having to re-select your preferences every time you visit our App.

Type of cookie: Analytics and Performance Cookies

Purpose: These cookies are used to collect information about traffic to our App and how users use our App. The information gathered may include the number of visitors to our App, the screens they visited on our App, what time of day they visited our App, whether they have visited our App before, and other similar information. We use this information to help operate our App more efficiently, to gather broad demographic information, monitor the level of activity on our App, and improve the App.

We use Google Analytics for this purpose. Google Analytics uses its own cookies. You can find out more information about Google Analytics cookies here and about how Google protects your data here.

4. How We Use Your Personal Information

To administer the Loop services

We use your personal information to operate, maintain, and administer the Loop services, and to communicate with you regarding your use of the Loop services.

To comply with law

We use your personal information as we believe necessary or appropriate to comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities.

To create anonymous data and develop aggregate statistics and analytics

We convert personal information into anonymous data by excluding information that makes the data personally identifiable to you and use that anonymous data for our lawful business purposes.

For compliance, fraud prevention, and safety

We use your personal information as we believe necessary or appropriate to (a) enforce the terms and conditions that govern the Loop services; (b) protect our rights, privacy, safety, or property, and/or that of you or others; and (c) protect, investigate, and deter against fraudulent, harmful, unauthorized, unethical, or illegal activity.

Use for new purposes

We may use your personal information for reasons not described in this Privacy Policy where permitted by law and where the reason is compatible with the purpose for which we collected it. If we need to use your personal information for an unrelated purpose, we will notify you and explain the applicable legal basis and collect your consent for the new purpose as is lawfully necessary.

5. How We Share your Personal Information

Affiliates

We may disclose your personal information to our subsidiaries and corporate affiliates for purposes consistent with this Privacy Policy.

Service Providers

We may employ third-party companies and individuals to administer and provide the Loop services on our behalf (such as customer service, hosting and storage, analytics, email delivery, marketing/advertising, and database management services). These third parties may use your information only as directed by Company and in a manner consistent with this Privacy Policy and are prohibited from using or processing or disclosing your information for any other purpose.

Third-Party Money Transfer Processing

For in-app withdrawals, we use the payment services of WISE and PayPal. The personal information collected is encrypted. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your withdrawal requests, and dealing with complaints and queries relating to such withdrawal requests. For more information on how payments are handled, or to understand the data security and privacy afforded such information, please refer to [https://withwise.com/about-wise/privacy-policy/ and https://www.paypal.com/us/legalhub/privacy-full].

Professional Advisors

We may disclose your personal information to professional advisors, such as lawyers, bankers, auditors, and insurers, where necessary in the course of the professional services that they render to us.

Compliance with Laws and Law Enforcement; Protection and Safety

Company may disclose information about you to government or law enforcement officials or private parties as required by law, and disclose and use such information as we believe necessary or appropriate to (a) comply with applicable laws and lawful requests and legal process, such as to respond to subpoenas or requests from government authorities; (b) enforce the Terms and Conditions that govern the Loop services; (c) protect our rights, privacy, safety or property, and/or that of you or others; and (d) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.

Business Transfers

Company may sell, transfer, or otherwise share some or all of its business or assets, including your personal information, in connection with a business deal (or potential business deal) such as a merger, consolidation, acquisition, reorganization or sale of assets or in the event of bankruptcy, in which case we will make reasonable efforts to require the recipient to honor this Privacy Policy.

Third-Party/Organizations

We may disclose your personal information:

To third parties when you have requested such disclosure.
To our partners in compliance with applicable laws. These partners may use your information only as directed by the Company and in a manner consistent with this Privacy Policy and are prohibited from using or disclosing your information for any other purpose.

Retention Period

We will retain your personal information for no longer than is necessary for the purposes stated in this privacy policy, unless otherwise extending the retention period is required or permitted by law or subject to our retention policies as may be in place from time to time. The personal information storage period may vary with scenario, product, and service. The standards we use to determine the retention period are as follows: the time required to retain personal information to fulfil business purposes, including providing products and services; maintaining corresponding transaction and business records; controlling and improving the performance and quality of the website; handling possible user queries or complaints and locating problems; whether the user agrees to a longer retention period; and whether the laws, contracts, and other equivalencies have special requirements for data retention; etc.

6. Your Choices

Access, update, correct or delete your information

If you have an account with us, you may review, update, correct or delete your personal information by logging into your account. You may also contact us at support@loopmobileapp.com or 1 800 865 9128 to accomplish the foregoing or if you have additional requests or questions.

Marketing communications

You may opt out of marketing-related emails by logging in and changing your account settings, by clicking on a link at the bottom of each such email, or by contacting us at support@loopmobileapp.com or 1 800 865 9128. You may continue to receive service-related and other non-marketing emails.

Choosing not to share your personal information

Where we are required by law to collect your personal information, or where we need your personal information in order to provide the Loop services to you, if you do not provide this information when requested (or you later ask to delete it), we may not be able to provide you with the Loop services and may need to close your account. We will tell you what information you must provide to receive the Loop services by designating it as required in the Loop services or through other appropriate means.

7. Security

The security of your personal information is important to us. We take a number of organizational, technical, and physical measures designed to protect the personal information we collect, both during transmission and once we receive it.

These include but are not limited to:

Forcing APIs (REST and Pub/Sub) to operate over encrypted ports (HTTPS and TLS).
Data encryption between services within the cloud-based systems used by Loop.
File encryption over file servers.
Highly restricted access to Production Environments.
Regular penetration tests

However, no security safeguards are 100% secure, and we cannot guarantee the security of your information. We will comply with applicable laws and regulations requiring that we notify you in the event your personal information is compromised as a result of a breach of our security measures.

8. Children

We do not collect or share personal information of children under 16. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at support@loopmobileapp.com or 1 800 865 9128. If we learn that we have collected personal information from a child under age 16, will delete such information from our files as soon as reasonably practicable.

9. Other Important Privacy Information

Third-party sites and services

The Site may contain links to other websites and services. These links are not an endorsement, authorization, or representation that we are affiliated with that third party. We do not exercise control over third-party websites or services, and are not responsible for their actions. Other websites and services follow different rules regarding the use or disclosure of the personal information you submit to them. We encourage you to read the privacy policies of the other websites you visit and services you use.

NOTICE TO CALIFORNIA RESIDENTS – YOUR CALIFORNIA PRIVACY RIGHTS

We may share your personal information with third parties (and in some cases, affiliates) for their direct marketing purposes. Under California Civil Code sections 1798.83- 1798.84, California residents are entitled to request certain information regarding such disclosures within the immediately preceding calendar year. To make such a request, email us at support@loopmobileapp.com. You must put the statement “Your California Privacy Rights” in the subject field of your e-mail or include it in your writing if you choose to write to us at the designated mailing address. You must include your name and ZIP code. We are not responsible for notices that are not labeled or sent properly, or do not have complete information.

The California Consumer Privacy Act (“CCPA”) and the California Privacy Rights Act (“CPRA”), or such other data privacy laws in your jurisdiction that apply to the Loop services, provides you with specific rights regarding your personal information. This section describes your rights under the CCPA and CPRA and other applicable laws and explains how to exercise those rights.

Access, data portability, deletion rights

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. You also have the right to request that we delete some or all of your personal information.

If requested as described below, we will disclose to you

The categories of personal information we collected about you
The categories of sources for the personal information we collected about you
Our business or commercial purpose for collecting or selling that personal information
The categories of third parties with whom we share the personal information
The specific pieces of personal information we collected about you (also called a data portability request)
If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
Sales, identifying the personal information categories that each category of recipient purchased, and
Disclosure for a business purpose, identifying the personal information categories that each category of recipient obtained.

To exercise the access, data portability and deletion rights described above, please submit a verifiable consumer request to us by contacting us at support@loopmobileapp.com or 1 800 865 9128. You must put the statement “Your California Privacy Rights” in the subject field of your e-mail or include it in your writing if you choose to write to us at the designated mailing address.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative
Describe your request with sufficient detail that allows us to properly understand, evaluate and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information related to you. We are not responsible for notices that are not labeled or sent properly, or do not have complete information.

We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make a request.

Non-discrimination

We will not discriminate against you for exercising any of your CCPA and CPRA rights. Unless permitted by the CCPA and CPRA, we will not:

Deny you goods and services
Charge you different prices or rates for goods or services
Provide you a different level or quality of goods or services
Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Sale or sharing of personal information

We do not “sell” your personal information, as that term is defined under the CCPA/CPRA. We share your personal information with third parties as described in the Privacy Policy. You can request that we stop sharing your personal information via the link: https://exploreloop.com/dsar/

10. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. We encourage you to periodically review this page for the latest information on our privacy practices. If we make changes to this Privacy Policy, we will post them on the website and update the Last Updated date above. If we make material changes to this Privacy Policy, we will post a notice on our website. We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable data protection laws.

Any modifications to this Privacy Policy will be effective upon our posting of the new terms and/or upon implementation of the new changes to the Loop services (or as otherwise indicated at the time of posting). In all cases, your continued use of the Loop services after the posting of any modified Privacy Policy indicates your acceptance of the terms of the modified Privacy Policy.

11. Contact Us

If you have any questions or concerns at all about our Privacy Policy, please feel free to contact us at [support@loopmobileapp.com](mailto:support@loopmobileapp.com or write to us at:

TerraCycle US

121 New York Avenue, Trenton, NJ 08638, USA